Frequently Asked Questions:
Q) How do I clean my Velocker?
A) You can start with a clean rag and some alcohol. If that doesn't do the trick we recommend removing the lid and using a buff pad with some rubbing compound to clean it up. Proceed to wiping it down with a clean wet rag. If you reside in a coastal environment applying alumiguard from time to time on riveted areas will keep Velocker from corroding. NOTE: This does not apply to powder-coated Velockers.
Q) I lost the key to my Velocker. How can I get a new one?
A) Shoot us an email with your unique key number combination and we can replace it for you.
Q) How do I remove my lid?
A) Open your lid so it is straight up. Slide lid to the right until hinges are clear of pins and lift off..
Q) Can I remove the handle on my Velocker?
A) The handle for your 15” velocker cannot be removed.
Q) Can I remove the shoulder strap?
A) The shoulder strap can be taken on and off of the 20” Velocker
Q) What does warranty cover?
A) 1 year warranty against manufacturer defects. Please call with any questions.
Q) Can my Velocker fit on any bike?
A) Because we want to keep the Velocker as secure and rattle free as possible we created them in a way so they are fitted custom fitted to your bike and rack instead of universal.
Q) How much weight can I carry?
A) The 20” Velocker MAX can carry up to 50 lbs (22 kg) each. The 15” Velocker Sport can do up to 30 lbs (13 kg) each.
Q) What steps do I take to remove my Velocker?
A) Simply unlock your Velocker and locate your interior clamp(s). Turn thumb screw clamp(s) and lift from rack.